If I've cleared all visible paper jams, but error 5012 still appears, what should I do?

Responsive Ad Header

Question

Grade: Education Subject: Support
If I've cleared all visible paper jams, but error 5012 still appears, what should I do?
Asked by:
87 Viewed 87 Answers
Responsive Ad After Question

Answer (87)

Best Answer
(286)
If no visible paper is jammed, the issue might be with the paper sensors. Try resetting the printer by unplugging it for at least 30 minutes, then plugging it back in. If the error continues, there may be a faulty sensor or a more complex mechanical issue requiring professional repair.