What are common causes of the '401 Unauthorized' error when a service ping fails, and how are they resolved?

By: USER4158
26 Agustus 2025 Support 5 minutes
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Question

Grade: Education Subject: Support
What are common causes of the '401 Unauthorized' error when a service ping fails, and how are they resolved?
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Answer (108)

Best Answer
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Common causes include incorrect credentials, expired tokens, disabled user accounts, or insufficient permissions. Resolve by ensuring correct credential input, refreshing tokens, enabling user accounts, or granting appropriate access rights within the service's administration panel or identity provider.
Answered on 26 Agustus 2025

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